Privacy Policy

Introduction

This Privacy Policy constitutes a legally binding agreement between you ("User", "you", or "your") and Springbord Systems Private Limited ("Springbord", "Company", "we", "us", or "our") regarding your access to and use of Stackplanner.io ("Stack Planner") and related services (collectively, the "Services").

This Privacy Policy explains how we handle your information when you use our SaaS products, services, and websites. By using StackPlanner, you agree to this policy. If you do not agree, please do not use our services.

Information We Collect

When you sign up, create or update your profile, or set preferences, we collect details like your name, email address, job title, phone number, and billing information. You may also choose to add a profile photo or other optional information. If you contact support, we collect your contact details and any information you provide in your communications.

Content and Usage Data:

We collect and store content you post, send, receive, or share on StackPlanner, which may include company data, contact details, documents, and other materials. We also track how you use our services, such as features you use, pages you visit, links you click, and your collaboration patterns.

Device and Technical Data:

We collect information about the devices you use to access StackPlanner, such as device type, operating system, browser, IP address, device identifiers, and connection settings. This helps us improve your experience and maintain security.

Cookies and Tracking Technologies:

We use cookies and similar technologies to provide core functionality, personalize your experience, and analyze usage. You can manage your cookie preferences through your browser settings.

Information from Other Sources:

If you link third-party services (like Google or Microsoft), we receive and collect data such as your name and email address as allowed by those services. Other users may also provide information about you, for example, by inviting you to the platform or mentioning you in content.

How We Use Your Information

We use your information to operate, maintain, and improve StackPlanner, process transactions, authenticate users, and personalize your experience. We also use it to provide customer support, respond to your requests, and analyze crash data.

We may send you transactional messages (such as confirmations and updates), notify you of interactions, and provide onboarding or feature suggestions. You can opt out of non-essential communications.

With your consent, we may send you promotional communications about new features, offers, or events. You may opt out at any time.

We use your information to verify accounts, monitor for suspicious activity, enforce our policies, and comply with legal obligations. We also analyze usage trends and feedback to improve our services.

Data Retention

We keep your personal data only as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. Usage data may be kept for a shorter period unless needed for security or product improvements.

Data Transfers

Your information may be transferred and processed in countries outside your own, where data protection laws may differ. We take steps to ensure your data is protected in line with this policy.

Sharing and Disclosure

We may share your information with trusted third-party vendors who help us operate our services, subject to confidentiality obligations. If Springbord is involved in a merger, acquisition, or asset sale, your data may be transferred, and we will notify you of any changes. We may also disclose your information if required by law or to protect our rights, users, or the public.

Your Rights and Choices

Depending on your location, you may have the right to access, correct, or delete your personal data; object to or restrict certain processing; withdraw consent where applicable; or request a copy of your data. To exercise your rights, contact us using the details below.

Security

We use technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Continued use of StackPlanner and Services means you accept the updated policy.

Contact Us

If you have questions or requests about this Privacy Policy, please contact us at:

Email: support@stackplanner.io